Your personal data is a trust we take seriously. Find out exactly how Pavilion 88 collects, uses, and protects your information.
Six pillars of Pavilion 88's commitment to protecting the privacy and data security of every Malaysian member
All data transmitted between your device and Pavilion 88's servers is protected by 256-bit SSL encryption — the same technology used by major Malaysian banks such as Maybank and CIMB to secure online transactions.
Pavilion 88 has never sold, rented, or traded members' personal data to any third party for marketing or commercial purposes, and never will. Your data is used solely for the purposes stated in this policy.
Members' personal data is stored on servers protected by multi-layered firewalls, strict access controls, and monitored around the clock by our IT security team. Access to member data is restricted to authorised personnel only.
As a Pavilion 88 member, you have the full right to access, review, amend, and request deletion of your personal data at any time by contacting our support team.
You have full control over the marketing communications you receive from Pavilion 88. Unsubscribe at any time through your account settings or by contacting us directly — your request will be processed within 48 hours.
The Pavilion 88 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act (PDPA) 2010 and relevant international data protection standards, ensuring your rights as a Malaysian user are always upheld.
This Privacy Policy describes how Pavilion 88 ("we", "Platform", "Company") collect, use, store, disclose, and protect your personal data when you use our website, mobile app, and services.
By registering an account or using any part of the Pavilion 88 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request deletion of your data.
This policy applies to all registered members, website visitors, and anyone who interacts with the Pavilion 88 platform, including through our customer support services.
Important Note: This Privacy Policy is a living document that may be updated from time to time. We will notify you of any material changes via in-platform notifications or email. Please check this page periodically.
Pavilion 88 collects various categories of personal data depending on how you interact with our platform. Below is a summary of the data we may collect:
| Data Category | Examples | Requirements |
|---|---|---|
| Identity Data | Full name, identity card number, date of birth, photo | Mandatory (KYC) |
| Contact Data | Email address, phone number, mailing address | Mandatory |
| Financial Data | Payment methods (TNG, GrabPay, DuitNow, FPX), transaction history | Mandatory |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Gaming Data | Game history, betting records, usage statistics | Automatic |
| Communication Data | Customer support correspondence, feedback, complaints | Where applicable |
We do not collect sensitive data such as medical information, religious beliefs, or political views unless required by law.
Pavilion 88 collects your personal data through the following methods:
Pavilion 88 uses the personal data collected for the following purposes. We only process data for legitimate purposes and will not use your data for any other purpose without first obtaining your consent.
Pavilion 88 does not sell, rent, or trade members' personal data to third parties. However, in certain limited circumstances, we may share data with the following parties:
We share data with service providers who assist us in operating the platform, including:
All such third parties are bound by strict confidentiality agreements and are only permitted to use your data for the purpose of providing services to Pavilion 88.
Pavilion 88 may disclose personal data when required by Malaysian law or a valid court order, including to:
Our Commitment: Pavilion 88 will not disclose your data to third parties for their own marketing purposes. We do not sell member data under any circumstances.
Pavilion 88 implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or alteration. Our key security measures include:
While we take all reasonable steps to protect your data, no system is 100% secure. In the event of a security breach affecting your data, we will notify you within the timeframe required by applicable law.
As a Pavilion 88 member and as a Malaysian citizen or resident, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or incomplete, you have the right to request an immediate correction.
In certain circumstances, you may request the deletion of your personal data (the "right to be forgotten").
You have the right to opt out of data processing for marketing purposes at any time, with no impact on your account.
Request a copy of your data in a machine-readable format for transfer to another platform.
In certain circumstances, you may request that we restrict how we process your data.
How to Submit a Request: To submit any request related to your privacy rights, please contact the Pavilion 88 customer support team via email at support@pavilion88.im or via the platform's live chat. We will process your request within 30 business days.
Pavilion 88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the Pavilion 88 platform.
Pavilion 88 may transfer your personal data to servers located outside Malaysia for operational and backup purposes. Where such transfers occur, we ensure that:
By using the Pavilion 88 platform, you consent to such data transfers, provided the protective measures described above are in place.
Pavilion 88 retains your personal data for as long as necessary to fulfil the purposes set out in this policy or as required by law.
| Data Type | Retention Period |
|---|---|
| Active account data | Throughout active account + 5 years after closure |
| Financial transaction records | 7 years (legal requirement) |
| Security & access logs | 2 years |
| Support communication records | 3 years after last interaction |
| Marketing data (with consent) | Until consent is withdrawn |
| Cookie data | Session up to 2 years depending on type |
Once the retention period has expired, your data will be securely deleted or anonymised in accordance with our procedures.
The Pavilion 88 platform is exclusively for users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
Should we discover that a child's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child has registered on Pavilion 88 should contact us immediately at support@pavilion88.im.
Parental Responsibility: Pavilion 88 encourages parents and guardians to monitor their children's online activity and to use appropriate parental control software to prevent access to gambling websites.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please contact us through the following channels:
Our team will respond to all enquiries within 3 business days and resolve more complex requests within 30 business days.
If you are dissatisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection supervisory authority.
Last updated: 1 January 2026 | Version 3.1 | © 2026 Pavilion 88. All Rights Reserved.
You now know how Pavilion 88 protects your privacy. Register an account and enjoy Malaysia's best online casino experience with complete peace of mind.
Pavilion 88 is committed to data protection, transaction security, and responsible gaming. If you need support regarding gambling habits or wish to learn more about the self-management tools we offer, visit the Responsible Gaming us. For privacy-related enquiries, contact us at privacy@pavilion88.im. This platform is for Malaysian members aged 18 and above only.